To serve the needy in the community through the provision of relevant community/welfare programmes and services, which may include child care, after school care, tuition, educational and enrichment programmes, literacy skills programmes, school-based social work, youth preventive, development and remedial programmes, and services for families;

To provide an information and referral service that identifies and assesses the needs of families or individuals and links them with appropriate community resources;

To provide care, assistance and counselling to individuals and families in need and/or distress;

To provide casework and counseling services to help families or individuals resolve their personal, social difficulties, including marital counseling/pre-marital counseling, behavioral problems, child management, family violence, financial difficulties and interpersonal relationships

To reach out and touch lives by providing relevant services to meet the needs of the community in Singapore, treating each person with warmth, respect and professionalism, regardless of race, belief, language or religion.