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(A) About Giving.sg

Q: What is Giving.sg?

A: Giving.sg is Singapore’s very own one-stop portal for empowering all of us on our Giving Journey, whether we are looking to help local charities by giving our TIME, by general volunteering; our TALENT, by skills volunteering; or our TREASURE, by donations.


Q: Do I need to create an account to take action (donate, volunteer or fundraise)?

A: Yes, you do need to sign up for an account with us at Giving.sg - then you can choose to donate, volunteer, fundraise and more!


Q: Are my transactions on Giving.sg safe and secure?

A: Yes, we have created a highly secure platform for our community. Your personal details, including credit card details, are kept safe and connection to the Giving.sg server is encrypted using Secure Sockets Layer (SSL) technology. That’s why our website starts with “https” and not the more common and unsecured “http”. Our Payment Gateway Providers are PCI Level 1 Compliant (the toughest level!). All transactions made on Giving.sg are 3-D Secure. You’ll therefore be required to provide a one-time password (OTP) or PIN to complete your transaction, which will be sent to your mobile phone number. This enhances security and avoids misuse of your credit card.


Q: What fees are charged by Giving.sg?

A: For Donors: Donors do not need to pay a fee to use Giving.sg! If you donate $100 to a charity, they receive the $100. There is no upfront deduction for donations, not even for credit card charges. Giving.sg pays for these charges first.

For Charities: The subscription fee for charities has been waived. Currently, charities have to pay a bank fee of 1.5% of the donation amount, plus prevailing GST, until 31 March 2018. To illustrate, when a donor gifts $100 to a charity, the charity receives $100. An applicable fee of $1.50 is payable to Giving.sg, which covers the bank charges. The applicable GST of 10.5 cents (7% at the time of writing) is paid to the Inland Revenue of Singapore (IRAS).

Giving.sg is a non-profit initiative created and maintained by the National Volunteer and Philanthropy Centre (NVPC), which is itself a charity in Singapore. NVPC has paid for the development cost of Giving.sg, which included IT security, audit and testing. This development cost has not been passed on to the charities. At the same time, charities receive donations which are electronically paid into their bank accounts, saving manpower costs associated with processing cheques and donation forms, as well as time spent handling and securing cash.

Individual and Registered Organisation users are advised to login to SG Gives (by 31st March) and SG Cares (by 30 Sep) to view and download all your past records for your reference.


Q: What is “TDR” and does it apply to me?

A: TDR refers to tax deduction receipts. If you see our TDR icon in a charity’s profile, it means donations to that charity are tax deductible. Do note that some charities specify a minimum donation amount for tax deduction.


Q: How do I claim tax deductions on my donations to IPCs?b

A: When donating to an IPC (Institutions of a Public Character), ensure that the option to request for tax deduction is selected and provide the necessary details in order to receive tax deduction.

The donation details will be provided directly to Inland Revenue Authority of Singapore (IRAS) by the approved IPC and the donation deductions will be included automatically in your individual tax assessment, or where applicable, your corporate tax assessment. There will be no physical receipt issued by Giving.sg or the charity. You may keep the email donation acknowledgment as reference for your donation.


Q: How do I know that my donation will reach the charity that I donated to?

A: Each charity listed on Giving.sg completes a Direct Credit Authorisation Form, and provides the charity’s bank account number. This bank account number is verified with the charity’s bank. Giving.sg receives this form, bearing the original signatures and stamps of the charity and the bank. All donations to the charity through our website are then paid electronically by Giving.sg into the verified bank account. Each charity can log onto Giving.sg at any time to view its bank account number and donations made and received.


Q: How do I know if my donation is successful? What do I do if it’s not?

A: After you’ve made your donation, you’ll receive an email notification of its status. A donation can be unsuccessful due to a number of reasons. In case of any error, please check if the below applies and do try again.

Availability of Funds:
For credit card transactions, please ensure that your credit card transaction is within any applicable credit card limit. In the case of internet banking (IB) transactions, please ensure that there are adequate funds in your bank account and that your IB transaction is within any applicable IB transaction limits.
You could also check your internet connection and try again. Technology messes up, sometimes. If the issue still persists, please contact us at [email protected].


Q: Can I cancel my donation?

A: All donations made through Giving.sg are not refundable. Donations made to a charity will be for that charity only and there shall be no substitution of donations between charities.


Q: What does it mean when I “connect” with an organisation?

A: When you connect with an organisation, you have access to any private volunteering activities or fundraising that they start. You can connect with organisations by clicking the “connect” button on their profile page! If you can’t find the connect button, it means the organisation has not allowed users to connect with them.


Q: Why can’t I see anything on my dashboard?

A: It might be because you haven’t taken that action yet. Help us build a #CityofGood by donating, volunteering or fundraising!


Q: Why can’t I sign up or log in to Giving.sg using my Facebook account?

A: It might be because there is a Facebook app permission setting that is restricting your access. Do check your Facebook privacy settings and allow permissions to Giving.sg.

 

(B) For Charities

 

Q: Must I be a registered charity to sign up on Giving.sg?

A: Any non-profit organisation registered in Singapore can use our platform to recruit volunteers for events and activities they organise. However, only registered charities can raise funds and receive donations through the platform.

Do note that religious organisations, political organisations and their affiliates, as well as any organisations that are of a non-secular or non-moralistic nature are not eligible to join. If you fit the bill, come join our giving family!


Q: Will my charity get a breakdown of donations received?

A: You may log into your charity’s account on Giving.sg and access your donation reports. Only the Admin role has access to this. Please check with your account administrator for role access.


Q: Can my charity receive a report about our volunteering activities?

A: A: Yes! Depending on what role you’ve been assigned, you can extract donation and volunteering information for your charity. Only Admin, Volunteer Managers and Volunteer Leaders* are able to access this.

*Can only access for specific activities they have been assigned the role to.


Q: What if I have regular volunteer activities?

A: No problem! When setting up a volunteering activity, you can choose whether you’re looking for ad-hoc or regular volunteers.


Q: Can I turn down volunteers?

A: Yes, you can confirm or decline volunteers who sign up for your event.


Q: Can I customise thank you emails for my donors and volunteers?

A: Yes, you’ll be able to access all donor and volunteer information (based on their approvals given via their Giving.sg profiles), and contact them when you want. Separately, donors and volunteers will receive simple emails from Giving.sg which acknowledge their contributions.


Q: I no longer wish for my organisation to be listed on Giving.sg. What should I do?

A: Simply let our team know, and we’ll remove your organisation from the platform.


Q: How can I change the bank account details of my organisation that were previously provided?

A: Please inform our team two weeks before your organisation’s bank account details will change.

We’ll send you a fresh Direct Credit Authorisation Form. Once you have completed the relevant information and submitted the Form to us, your organisation’s bank account details will be updated accordingly.


Q: A donor is disputing a donation transaction involving my organisation. What can I do?

A: Please contact the donor directly to resolve the matter. If a resolution cannot be reached, please then do contact us.


 

(C) For Organisations and Groups

 

Q: Who can join as an organisation or group?

A: Anyone can – from registered companies and societies to ground-up movements, or even if you’re just a group of friends wanting to do good together!

If you are a Singapore Registered Organisation (Corporate, Government Body, Educational Institution etc), you will be asked to submit a Letter of Authorisation during sign up. Once this has submitted, your account will be created.

If you are signing up as a group, you will be asked to complete a form after sign up. Once this has been submitted, your account will be created.

Do note that religious organisations, political organisations and their affiliates, as well as any organisations that are of a non-secular or non-moralistic nature are not eligible to join.


Q: What happens if I make my profile and activities private?

A: Setting your profile and activities (campaigns and volunteering activities) to private means that they can only be accessed by your members – people that you invite to connect on Giving.sg. Non-members will not be able to discover them through the search pages. Even if you make your profile public, you can still make your activities private!


Q: How do I change my organisation/group’s privacy settings?

A: You can change your group’s profile’s privacy settings on your profile page. You can choose to make your fundraising campaigns and volunteering activities public or private when you create them. If you change your mind after they have gone live – no worries! You can change this by editing your campaign or volunteering activity. Do note that if you’ve already received signups for the volunteering activity that you wish to make private, you will have to decline the signups first.


Q: How can I invite my network to join?

There are two ways you can invite your network to be a member:

  • Make sure you’re logged in as your organisation/group account, and head to your members page. You can invite your network by email, via the “Invite Members” button at the top of the page. Only Admin or Volunteer Managers can access this tab.
  • Send an email to everyone you wish to invite, with the link to your profile. After signing up for an account on Giving.sg, they will be able to request to connect with your organisation/group.


Q: What roles can I assign to members?

Roles What they can do
Member

Sign up for private volunteering activities
Donate to private fundraising campaigns

Volunteer Leader

View all volunteering activities
View volunteer signups for selected activities
Mark volunteer attendance for selected activities*

Volunteer Manager

View all volunteering activities and volunteer sign ups
Start activities on your behalf*

Marcom/Fundraiser

Edit profile (this includes Wishlist function for Charity profiles)
View dashboard
View all volunteering activities and fundraising campaigns
Start campaigns on your behalf*

Finance Manager

View dashboard
View all donations, volunteering activities and fundraising campaigns
Export data* 

Admin

Edit profile (this includes Wishlist function for Charity profiles)
Invite members and assign roles
View dashboard
View all donations, volunteering activities and fundraising campaigns
Create/manage all volunteering activities and fundraising campaigns*
Export data*

*Only members with full access are able to have these permissions.

 

(D) For Donors

 

Q: Why does my bank credit card or bank statement show Giving Dot SG name instead of the charity I donated to?

A: Your donation is first paid into the bank account of Giving.sg, so that the charity will not need to pay for having a separate merchant account. Essentially, it’s done to help the charity save some costs.


Q: What payment gateways are available if I want to make a donation?

A: Giving.sg has partnered with Wirecard, a DBS Bank Affiliate, which provides a payment gateway for credit card payments. This currently supports all local and international VISA and MasterCard credit card transactions. There is also an option to pay by eNets, which enables direct debit transactions via internet banking for the largest banks in Singapore.


Q: Do you accept PayPal?

A: Sorry, we don’t support PayPal transactions.


Q: If I have an international credit card, can I make a donation?

A: Yes, any international VISA or MasterCard credit card can be used to donate.


Q: What currency are all donations in?

A: Donations will be made in Singapore dollars.


Q: I want to donate what I can; what’s the smallest and largest amount I can donate?

A: Every little bit counts! The smallest amount you can donate to a charity in one transaction is $10, and it goes up to $100,000. But there is no limit to the amount your Giving Basket can hold, meaning you can donate to as many charities as you like! (Eg. you can donate $100,000 to 5 different charities, bringing your Giving Basket to a total of $500,000). However, you can only checkout up to $999,999 each time, when using debit/credit card, due to payment gateway limitations. Remember, you can always donate multiple times a day, any time of the day. Just bear in mind that this depends on your credit card or internet banking limits applicable to the relevant banks.


Q: What is the difference between donations to a non-profit's fundraising campaign and donations to an individual's fundraising campaign, if they are both benefiting the same charity?

A: There is no major difference. A charity can create multiple fundraising campaigns for different causes, beneficiaries or events. As an individual, you can start fundraising campaigns linked either to a charity, or one of their specific campaigns.


Q: I’m not 18 years old yet! Can I still donate to the charity I wish to support?

A: If you are between 13 to 17 years old, you need to obtain parental consent to make a donation on Giving.sg. If you are 18 years or older, you can donate freely!


Q: If I donate in the last week of Dec 2017 to an IPC and the donation amount meets the minimum tax deductible amount, will my donations be eligible for tax deduction for the Year of Assessment 2018?

A: Please check directly with the respective charities whether the donation will be allowed in your tax assessment for the Year of Assessment (YA) 2018 before proceeding to make a donation. In the event of any dispute to the tax deduction window period, all decisions made by the Charities shall be final and conclusive.


 

(E) For Fundraisers

 

Q: I want to raise funds for my charity! How do I get started?

A: If your chosen charity is already listed on Giving.sg (yay!), you can head here to start a campaign for them. Remember, you can add personal touches to the story behind your campaign through photos, videos and anything else you were inspired by! If your chosen charity isn’t part of our happy family, please get in touch with them and encourage them to join!


Q: I want to fundraise for a friend who needs help. Can I?

A: Currently, you can only start fundraising campaigns to support the charities listed on Giving.sg. If you wish to raise funds for a friend or individual, you can put him/her in touch with a charity that can help. You can find a list of all charities in Singapore on the Charity Portal .


Q: Is there a minimum or maximum goal that I can set for my fundraising campaign?

A: You can set a minimum fundraising target of S$100, and up to a maximum of S$2,000,000.


Q: Can I extend the length of my campaign?

A: You can extend the length of campaigns that are ‘live’ (ie. not yet expired), as long as the entire campaign period does not exceed 365 days from the start date of the campaign.


Q: How can I make my fundraising campaign successful?

A: While the stories behind everyone’s fundraising campaigns may vary, we do have a few basic tips to offer you to make your fundraising a success!
1) Get creative with your campaign! Some ideas include giving up a birthday gift in exchange for a donation, an online auction/sale, or giving up coffee for a week. You can also do something adventurous, like organising a dance marathon or climbing a mountain.
2) Set a goal - start with a realistic fundraising target (eg. $1,000) so that it is less intimidating for donors. Run your campaign for a set period of time, say two months, to create some sense of excitement and urgency among potential donors.
3) Tell a story – share what your campaign is about, and who or what it will impact. Focus on how your campaign, with support from donors, will benefit your beneficiary.
4) Use visuals – add pictures to your campaign page because it always makes a story more appealing.
5) Spread the word – use social media to promote your campaign, but don't rely on it completely. Emails can be more personal and impactful. You can also send the campaign link to your contacts.


Q: What should be the dimensions and file sizes of photos that I upload to my fundraising campaign page?

A: The recommended image size that you can upload on Giving.sg should be up to 500 KB, 675 by 500px in dimension (suggested image ratio is 27:20). The recommended resolution is 300dpi.


Q: Can I upload videos to my fundraising campaign page?

A: Yes, you can link to YouTube videos only.


Q: Do I need a license to fundraise through Giving.sg?

A: No license is required for fundraising activities conducted on Giving.sg. However, if you conduct any fundraising activities outside of Giving.sg and in public, a license is still required, even if the activities are linked to the Giving.sg campaign.


Q: Do I need a license to conduct activities outside of Giving.sg that are related to my online campaign? (eg fulfilling campaign promises in public following a completed donation campaign conducted on Giving.sg)?

A: If your activities are conducted in a public space you may still need to comply with regulations concerning public fundraising. Please check with NCSS or the Singapore Police Force.


Q: Can I create a campaign for foreign charitable purposes? Are they tax-deductible?

A: If you wish to conduct any fundraising appeals for foreign charitable purposes, you must apply for a permit from the office of the Commissioner of Charities. To apply for the permit, you must be an organisation (be it incorporated or unincorporated) in Singapore and submit the application at least 30 days before the commencement of the fundraising appeal. It is the joint responsibility of the campaign owner and the charity to get the necessary permits before any campaigns are submitted and approved on Giving.sg. Please refer to the Charity Portal for more details. Donations to campaigns that are for foreign charitable purposes are not tax deductible.


Q: How do I get my campaign on your home page?

A: We use an algorithm to choose the “Trending Campaigns” displayed on our home page; this is based on the most amount of donations received in the shortest amount of time.


 

(F) For Volunteers

 

Q: I’m not 13 years old yet! Can I still volunteer?

A: 13 is the minimum age required by Giving.sg. But certain volunteer activities do specify a minimum age, that may be older than 13! If you are a parent who has signed up for a volunteer activity and wish to bring your children along, please consult the relevant Volunteer Leader or contact person of the activity on whether this arrangement will work.


Q: Can I withdraw my application to be a volunteer?

A: Yes, you do have the option to withdraw from a volunteer activity after you have signed up. However we do recommend that you avoid withdrawing your participation if you have already been confirmed for an activity. The charity may have already allocated resources and planned tasks based on your initial sign up. Do volunteer responsibly!


Q: Can I obtain proof of attendance or certification for my volunteer hours?

A: After the activity is over, the Volunteer Leader in charge of the activity will update the number of hours contributed by each volunteer. To view or retrieve your volunteer records, log into your individual Giving.sg account, go to your profile page, and then click on the “My Volunteer Activities” link to see the total hours you have contributed as a volunteer. If you need further endorsement, you may contact the charity directly, or the Volunteer Leader of a particular activity that you volunteered for.